Showing posts with label help desk. Show all posts
Showing posts with label help desk. Show all posts

Saturday, December 1, 2007

Minute Tech 041: What Is A Call Center?

Pushing forward with another segment about the technology surrounding a Help Desk, What Is A Call Center asks about the general notion of a bank of phones and people awaiting calls, and touches upon Asterisk, the open source PBX software.

- E*Trade and Morgan Stanley suffer Subprime issues;
- Why use a Call Center?
- TechBurgh, Pittsburgh's tech video podcast.

Go to the Minute Tech iWeb page to subscribe or listen to this podcast: Minute Tech.

Show Notes

Monday, November 26, 2007

Minute Tech 038: How to answer a Help Desk call?

On Today's show, we review:

- the youtube video "the office is closed"
- How do you answer a Help Desk call?
- the short-format podcast - listening to others.

Go to the Minute Tech iWeb page to subscribe or listen to this podcast: Minute Tech.

Show Notes/Transcript

..Alex.